Our Rental Policy
All rentals must be booked in advance by completing a Rental Inquiry Form and receiving a quote from us. All quotes are valid for 10 business days and are subject to availability. It is best to book your rentals with us as soon as you have the date of your event to avoid disappointment.
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Your satisfaction is important to us. Once we have confirmed your order, received your deposit (50% of total order) and signed contract, the rental items/props are considered "unavailable" to other clients. A security deposit is required for all rental items.
Reductions in order quantities are not permitted once orders are finalized. You may add to your order up to two weeks prior to your event provided the items are available to rent. Any additional items added to your order must be paid in full.
In an event of a cancellation, your 50% deposit is non-refundable. No exceptions.
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Payments:
Payments can be made by the following methods:
Cash
E-Transfer
Visa/Mastercard
Delivery & Pickup:
Distinct Design & Decor offers delivery and pick up services within the GTA. There is an additional fee for this service which depends on your location.
Our clients also have the option of picking up their rentals. However, some larger and more delicate items must be delivered and set up by our team. All backdrops must be delivered and set up by Distinct Design & Decor.
All rentals are available to our clients for up to a maximum of 24 hours. Pick up and drop off times will be discussed with you prior to your order finalization and stated on your contract.